Privacy Policy

Welcome to AccuTranslate. We are committed to respecting and protecting your privacy. This policy outlines how we collect, store, use, and protect your personal information when you visit www.accutranslate.org or use our services. By using our website, you consent to the data practices described in this policy.

Personal Information: We collect personal information that you voluntarily provide when placing an order, requesting a quote, subscribing to promotional offers, or contacting us. This may include your name, email address, phone number, mailing address, documents you upload, and payment-related information processed by our payment provider.

Automatically Collected Data: Our servers and analytics tools may collect domain names, IP addresses, browser type, device information, referring pages, and usage data. We use this information in aggregated form to monitor site performance and improve our services.

From time to time we offer promotional discounts (for example, our WELCOME10 first-time customer offer) through on-site popups or other campaigns. When you submit your email to receive an offer, we use your email to send the coupon and a link to complete your order.

We send promotional emails only when you have given consent at the point of collection (for example, by checking the consent box on our offer form). You may unsubscribe from marketing emails at any time using the link in those emails or by contacting us at contact@accutranslate.org.

Transactional emails related to orders you place (confirmations, status updates, payment reminders) are sent as part of our service and are not marketing messages.

We use cookies and similar technologies to personalize your experience, remember preferences, and measure site usage. We may use analytics and session recording tools (such as PostHog and Lucky Orange) to understand how visitors use our site and improve conversion and support.

You can control cookies through your browser settings. Disabling cookies may limit some site functionality.

We use personal information to provide translation services, process orders and payments, communicate about your orders, send promotional offers you have requested, improve our website, prevent fraud, and comply with legal obligations. We do not sell your personal information to third parties.

We use trusted third parties to operate our business, including payment processing (Stripe), email delivery (Resend), cloud hosting, customer chat (Zoho), and analytics providers. These providers access personal data only as needed to perform services on our behalf and are contractually required to protect it.

We use administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on where you live, you may have the right to access, correct, delete, or restrict use of your personal information, and to opt out of certain data processing or marketing. To exercise these rights, contact us at contact@accutranslate.org. We will respond within the timeframes required by applicable law.

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date above.

For privacy questions, data requests, or marketing opt-out requests, email contact@accutranslate.org.